Shipping & Delivery

Free US shipping over $70

Standard shipping is free on US orders of $70 or more. Orders under $70 ship for a flat $8. Express shipping is $15, or free on orders of $150 or more. Your shipping options and costs are shown at checkout before you pay. There are no customs fees or import duties for US orders, and any applicable taxes are shown at checkout.

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). You'll receive a confirmation email with a tracking number as soon as your order ships.

Delivery time

Most orders are delivered within 7–15 business days after they ship. Some items are shipped directly from our overseas partners and can take longer, up to 3–5 weeks. Delivery can also take longer during peak seasons and holidays.

Where we ship

We currently ship to addresses in the United States, including APO/FPO addresses. We do not ship to PO boxes for large or heavy items.

Orders with multiple items

If you order more than one item, your order may arrive in separate packages. You'll receive tracking details for each package.

Tracking your order

Every order ships with tracking. If your tracking hasn't updated for 5 business days, please contact us or email support@norrhouse.store and we'll look into it right away.

Lost, damaged or missing items

If your order arrives damaged, is missing an item, or hasn't arrived within 30 days of shipping, email support@norrhouse.store with your order number (and a photo if the item is damaged). We'll send a free replacement or issue a full refund.

Wrong address

Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of ordering and we'll do our best to update it before it ships. We can't be responsible for orders shipped to an incorrect address provided at checkout.

Questions

Email support@norrhouse.store or use our contact page. We reply within 1–2 business days.